groupon Complaint

Reviewed by marinas

All groupon Reviews

only issues w Groupon-learn basics of customer service!!! - Tickets to House of Blues

Lately, had some issues w Groupon . Few days ago spent some time w them as they charged my card for $19, though I used promo code and on my purchase page it showed I owed $0. Thank god, they resolved this issue, I still could use Groupon and they are supposed to return money to my credit card. For time spent on the phone w them?? I got nothing!! The latest issue is pretty big. Somehow they messed up my two accounts and two emails (i didnt even know i had 2 accounts, as I didnt open a second one), I bought tickets for Halloween show (Groupon was expiring that day), it said my Groupon was ready to view/print. Next day I received the email (by the way, I received emails about this issue on both my email addresses) that they had issue w my card and couldnt charge it, and that they would try again in one day. I went to my account the same day and made sure my card was updated , and it was. The next day I received email saying they couldnt charge it again. I called them, and spoke w Chris (rep) and Jenna (supervisor), they had no clue how it happened (two accounts, messed up emails, credit cards), they ended up merging them. Guess what?? The deal was not available anymore. They just said sorry they couldnt help. I had to go to Live Nations site and pay $56 for 2 tickets, instead of $18 on Groupon. What a rip off!!! I ve been a Groupon customer for few years, but dont think Im going to use them again. I mean, learn the basics of customer service, Groupon!!! Very disappointed!!!

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Review Rating: 2 out of 5
Reviewed By: marinas
Company: groupon
Product: Tickets to House of Blues
Date Added: 8 years ago

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groupon Complaint