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groupon Complaint - Groupon v. GrouponNow Double Talk
groupon Complaint

groupon Complaint

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Groupon v. GrouponNow Double Talk


I purchased a Groupon for an Improv show, with the terms of $20 for 2; the next day the same deal was listed on GrouponNow with the terms of $16 for 2. Beliving in Groupon's promise of "making it right", I wrote to Customer Serivce. Much to my shock, I was basically told Groupon had no responsibility or control of the matter, as a merchant can list deals for lower proces via GrouponNow. The final reply from "Customer Service" was that I could give my $20 Groupon to a friend and purchase the $16 GrouponNow for myself, now that really added insult to injury! I've purchased tons of Groupons and was amazed at the attitude and totaly disregard for customer service over $4, I even asked for just a future credit of $4 towards purchase of a Groupon. Nope, Groupon's terms of service didn't cover my matter. Until someone from Groupon is willing to live up to their tag line of "making it right", I am off Groupon and I advise everyone to take my experience into consideration when thinking about a Groupon purchase!


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Comments


MeasuringFolk says: (7 years ago)
 0
Why would the same company sell the same products via it's venues at differnt prices and not expect customers to at least be confused, it not angry. If Groupon is doing this it seems like a very bad policy and a potential public relations diaster if more customers catch on that their deal on Groupon really was not as good a deal as it might have been if they found it on Groupon-Now. Yikes, good luck weaving around that pit!



MeasuringFolk says: (7 years ago)
 0
Sounds like Groupon has some "explaining" to do!




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