groupon Support Ticket

Order issues

Created By: Mohan2's Picture Mohan2 Last Reply: Mohan2's Picture Mohan2
Priority Level: [Emergency] Status: [Open]
Created: 10 years ago Last Updated: 10 years ago
Department: N/A Replies: 0

I placed an order for a Men's Lombard & Cie automatic watch on Oct 7th. Item got sent to wrong city and I had to call USPS to reroute the package to me as I received no help from Groupon . I informed Groupon that the order was being rerouted to me. I then emailed Groupon my feedback regarding my experience with rude and unresponsive customer reps at Groupon. Then I get an email this morning that they cancelled my order - without asking me. Now the deal has ended and no one is willing to make the item available to me by contacting the merchant. I'm being harassed for no fault of mine. I'm very distressed and need help in getting this watch and an apology from Groupon. Their reps are rude and don't care about customers.


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