groupon Complaint
Reviewed by
Suzanne Claire Portraits purchased High Resolution Pictures but we got only low resolution - family portrait
We paid $99( $11 tip) to take family picture at the Red Carpet Portraits and Parties.The package includes sitting
fee and 3 Digital Downloads of High Resolution pictures.After they upload the pictures on their website. We choose 40
more pictures to purchase the High Resolution pictures. Which is $388 ( $2) for 40 additional pictures.The
photographer told us that she will give us High Resolution pictures(Original files). However, She sent 576 x 720 pixel
and 96 DPI files for original files and 1820 x 1023 pixel and 72 DPI files for Edited files.I asked the photographer
several times to send me the original files. But the photographer is not giving me the files and she replied my email
saying that "Please do not contact us in anyway again concerning this matter, or we will be forced to contact the
authorities and file harassment charges against you. "I just wanted my original files so that I can print those 43
pictures in large size such as 20 by 30inch frame but these files are not possible to print in that size.
fee and 3 Digital Downloads of High Resolution pictures.After they upload the pictures on their website. We choose 40
more pictures to purchase the High Resolution pictures. Which is $388 ( $2) for 40 additional pictures.The
photographer told us that she will give us High Resolution pictures(Original files). However, She sent 576 x 720 pixel
and 96 DPI files for original files and 1820 x 1023 pixel and 72 DPI files for Edited files.I asked the photographer
several times to send me the original files. But the photographer is not giving me the files and she replied my email
saying that "Please do not contact us in anyway again concerning this matter, or we will be forced to contact the
authorities and file harassment charges against you. "I just wanted my original files so that I can print those 43
pictures in large size such as 20 by 30inch frame but these files are not possible to print in that size.
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Details
Review Rating: 1 out of 5
Reviewed By: Mirrh
Company: groupon
Product: family portrait
Date Added: 9 years ago
Company Location
NY
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