groupon Complaint

Reviewed by sightreeds

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Ripped off by Bait and Switch - Lake Tahoe Resort Hotel

I thought I purchased a 2-day stay at a resort from the Groupon website, as advertised on-line, for $79 per night.
It took Groupon many hours to get me a receipt and when I looked at it I found that it was not correct%u2026.not only was it for only one night, but it was the wrong date, and they charged me for twice the advertised price.
When I contacted Groupon as well as the resort, they both told me I would have to take it up with the other%u2026 meanwhile it was past the time for cancellation due to their slow service.
The website I purchased from was incorrect, misleading and had terms that are illegal. I was stalled past the deadline for cancellation due to slow response and other means of putting me off. I could not, and did not use the reservation and now Groupon says they will not refund my $164.95.
In essence, Groupon took my $164.95 for a resort stay that never happened and their answer is that I bought this by mistake, but since the cancellation deadline passed, I must forfeit the money to them.
I know I am just a single person against a large corporation, but I long for the days of real customer service and care for the patron.
In my business the customer's satisfaction is guaranteed -- the customer is always right! Groupon doesn't seem to need my continued business.

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Review Rating: 1 out of 5
Reviewed By: sightreeds
Company: groupon
Product: Lake Tahoe Resort Hotel
Date Added: 4 years ago

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groupon Complaint