groupon Complaint
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Refurbished Air Conditioner - LG Portable Air Conditioner, Model #LP1215GXR
They rejected this review from the Groupon website, which just inspired me to post anywhere else I could. Not only are they misleading consumers with their Groupons goods, but they are not allowing feedback to their own website.
>>I bought two of the LG 12,000 BTU units. The first one arrived and did not work out of the box. I emailed in to return it. The service center is in India so you get an email back the next day, which I have no problem with. I was given a return label for USPS and went to schedule the pickup and realized the box was too big. So after about a week of back and forth they sent me a UPS label. No pickup was available so I had to carry the 70 lb plus box to the UPS outlet. Thinking that was all good, I bought another one from Groupon, the same model. Here what has happened since.
1. I have not received my refund for the first one, I returned it in July and it is now September. They keep promising to get my money back, no money in my account, so I just contacted my credit card company and did a chargeback, as the 68 day limit is coming up.
2. The second one broke about one month after I got it. I'm not sure what they mean by refurbished but the compressor pump went and I was told it was just worn out.
3. There is no warranty on this other than a 14 day return policy.
4. It isn't that cheap. Shop around and you can find a comparable price online and buy a warranty, or you can spend $100 more and get a nice new one with a warranty.
DON"T BUY A PORTABLE AIR CONDITIONER FROM THESE GUYS. It is a crap shoot at best with non-existent customer service, and NO WARRANTY. This is a unit that broke once before, why would anyone buy it (knowingly) without a warranty? Caveat emptor.
>>I bought two of the LG 12,000 BTU units. The first one arrived and did not work out of the box. I emailed in to return it. The service center is in India so you get an email back the next day, which I have no problem with. I was given a return label for USPS and went to schedule the pickup and realized the box was too big. So after about a week of back and forth they sent me a UPS label. No pickup was available so I had to carry the 70 lb plus box to the UPS outlet. Thinking that was all good, I bought another one from Groupon, the same model. Here what has happened since.
1. I have not received my refund for the first one, I returned it in July and it is now September. They keep promising to get my money back, no money in my account, so I just contacted my credit card company and did a chargeback, as the 68 day limit is coming up.
2. The second one broke about one month after I got it. I'm not sure what they mean by refurbished but the compressor pump went and I was told it was just worn out.
3. There is no warranty on this other than a 14 day return policy.
4. It isn't that cheap. Shop around and you can find a comparable price online and buy a warranty, or you can spend $100 more and get a nice new one with a warranty.
DON"T BUY A PORTABLE AIR CONDITIONER FROM THESE GUYS. It is a crap shoot at best with non-existent customer service, and NO WARRANTY. This is a unit that broke once before, why would anyone buy it (knowingly) without a warranty? Caveat emptor.
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