groupon Complaint

groupon Complaint

ADVERTISEMENT

Jewelry


Ib November 30, 2016, I placed an order for a diamond ring on Groupon . I paid for it with $800.00 in Groupon Gift Cards. I also had another $129.00 in Groupon credit. I owed over $1000.00 as a balance. My order was rejected, and my $929.00 disappeared. I called and was told my account was deactivated. After spending HOURS on the phone over a variety of phone calls and emails, I was told that my "Groupon Bucks" were restored and my account was reactivated. With my next order (I was told to reorder the ring), my order was rejected, and my account was once again deactivated (it was "compromised"). I called yet again (at least 12 times); spoke with one "supervisor" and was disconnected after answering a number of questions and being on the phone for 35+ minutes, so I called again, and spoke to another "supervisor" who was working with a "specialist team" to resolve my issue. I was on the phone for another hour as she systematically replaced my gift cards and credits in my account, all along assuring me everything had been resolved, and I should once again replace my order. I did so, and within moments was told there "was a problem with my order". I still don't have my jewelry OR my $929.00. I am contacting my attorney if this doesn't work, and work quickly.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to groupon
SUBMIT a ticket
for groupon
WATCH videos
for groupon
More groupon Reviews and Complaints MORE reviews and complaints
for groupon

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More groupon reviews


More

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team