groupon Complaint

Reviewed by suereiss

All groupon Reviews

Jewelry

Ib November 30, 2016, I placed an order for a diamond ring on Groupon . I paid for it with $800.00 in Groupon Gift Cards. I also had another $129.00 in Groupon credit. I owed over $1000.00 as a balance. My order was rejected, and my $929.00 disappeared. I called and was told my account was deactivated. After spending HOURS on the phone over a variety of phone calls and emails, I was told that my "Groupon Bucks" were restored and my account was reactivated. With my next order (I was told to reorder the ring), my order was rejected, and my account was once again deactivated (it was "compromised"). I called yet again (at least 12 times); spoke with one "supervisor" and was disconnected after answering a number of questions and being on the phone for 35+ minutes, so I called again, and spoke to another "supervisor" who was working with a "specialist team" to resolve my issue. I was on the phone for another hour as she systematically replaced my gift cards and credits in my account, all along assuring me everything had been resolved, and I should once again replace my order. I did so, and within moments was told there "was a problem with my order". I still don't have my jewelry OR my $929.00. I am contacting my attorney if this doesn't work, and work quickly.

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Review Rating: 1 out of 5
Reviewed By: suereiss
Company: groupon
Date Added: 7 years ago

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groupon Complaint