groupon Complaint

Reviewed by laurap426

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Blow Dry with Single-Process Color, Partial Highlights, or Full Highlights at Tropez Salon & Spa - Single process hair color

f I could give this place zero stars, I would. I came here with a groupon for a single process color. After talking with the stylist and telling her exactly what I was looking for, she colored just the hair around my face and then was finished. When I asked her about what would happen to the rest of my hair, she said that she couldn't put the same color on that because it would not result in the right color for me and that she would have to mix a different color and that would be an addition charge! Talk about a bait and switch. It's true that the incremental charge was not that much, but that is not the point. She should have told me that there would be an charge to do all of my hair before she put dye in any of it. She was not apologetic, but simply kept repeating that she would fix it for an additional charge. I left, calmed down, and called the manager who basically said that the stylist had done nothing wrong and that they would be glad to have me come back and "make me happy" once I paid the additional charge. Outrageous. If she had told me there would be an additional charge before putting dye in my hair, I would have said no thank you and walked out and simply taken it up with Groupon. As it was, the process was already started. So now I have two-toned hair and will have to go somewhere else to get it fixed. These people are clearly nickel and dimers and I do not recommend that anyone who wants to be treated fairly go anywhere near this place.

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Review Rating: 1 out of 5
Reviewed By: laurap426
Company: groupon
Product: Single process hair color
Date Added: 9 years ago

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groupon Complaint