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groupon Complaint - Horrible Customer Support
groupon Complaint

groupon Complaint

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Horrible Customer Support


I spent hours searching the internet for a good deal for a weekend get-a-way to Niagara Falls. I placed an order through Groupon . The site indicated that the order had been placed and I would be emailed confirmation. The confirmation never arrived so I searched AND SEARCHED the website to find out how I could get some answers about my purchase. I kept getting caught in a customer service loop where it indicated that I needed to login but it would not accept my login and password and would not let me change my password (said I didn't have an account). I finally searched the internet to find a phone number for Groupon.--crazy that it is not on their website. Apparently they don't want customers to call! The first person I talked to at Groupon somehow cut me off. The second person said she couldn't help me so I would need to call back to their destinations department in about an hour. I asked to speak to a supervisor because I didn't think it was right that I had to call back a third time. I had to wait to speak to the supervisor and he told me the same thing...call back in about an hour to the destinations department! There is no WAY that I will ever call back again or book anything on Groupon again! Their customer service is absolutely unacceptable!


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