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groupon Complaint - Cheveux Belfast - Discount Coupons
groupon Complaint

groupon Complaint

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Cheveux Belfast - Discount Coupons


I purchased the Groupon voucher for:

"Three men's wash, cut and finish sessions including head massage."

@

Cheveux

Unit 7 High Street, Hi-Park Centre,
Belfast

Needing a haircut I rang Cheveux on a Saturday to use my voucher for a haircut and head massage.

When I rang I was immediately asked "Are you Groupon?". I confirmed that I would be using a Groupon voucher. The woman sighed and asked for the number and security code. She then told me that she was booked up and to call back. No problem.

Called back on the Monday. Same woman asked if it was a Groupon voucher.

After I confirmed that was the case she launched into a tirade against Groupon, accusing the company of taking £3000 from her and that all the vouchers she has been given do not work. I found this hard to believe but sympathised with her. I again attempted to make an appointment. After she did some more ranting about Groupon she asked for my voucher number and security code.

She then told me that the code isn't valid and that I used it "sometime last week." I assured her that this wasn't the case. I was then told my appointment was for 1.30pm. At 1.20pm I arrived at the Cheveux premises. When I entered the same woman was cutting an older woman's hair. She looked at me and sighed.

The exchange went like this:

Cheveux: "Yeah?"

Me: Hi, I have an appointment for 1.30pm. Think we spoke on the phone?

Cheveux: "I haven't had a lunch yet. I need to go for a smoke. "

Me: "Oh right sorry but I did make an appointment."

Cheveux: "Yeah well can I at least have a smoke?"

Me: "Sure if you want".

She then began to rant again about Groupon. This was quite embarrassing as other customers were present. She said she only gets £3 and the Groupon get the rest. Then she said claimed she is working for free.

I told her that she needed to raise her concerns with Groupon as I don't work for them and am just a customer.

She continued to shout about working for free, not getting money and not having lunch. I got up to walk out and told her "Don't worry I've changed my mind".

The woman began shouting at me: "You won't get a haircut any cheaper....do you think you'll get cheaper? You won't. You won't get a refund either."

I told her that her behaviour was unacceptable and left. I found the experience to be surreal.


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Comments


billbangobillybango says: (7 years ago)
 0
CheveuxBelfast says:

Hi its catherine Young from Cheveux Belfast I am very sorry for your experience I am writing to you to ask if you could please remove the comment you left about my business on several websites as I feel it is very unfair that the only bad comment I have ever received in the 14 months I have been trading is from someone who never experienced my work I am willing to give you a free cleanse cut treatment head massage and finish worth 20 pounds to redeem myself I would like for this to be at your convienience bu ti will state I do do work tuesdays or wednesdays but I would be willing to do it any other day between 10 and 430 although i would be willing to stay until 5pm or open early for you at 9 am I look forward to hearing from you hope you have a pleasant day many thanks cathy :o)

---
---

Hi Catherine,

My comments/reviews at http://groupon-reviews.measuredup.com/Complaint-Cheveux-Belfast-31665 and on Google Maps (http://tinyurl.com/5vhxnd2) are 100% truthful and accurate. I'm glad you accept that you were out of order and take responsibility for your actions. Although a half-hearted apology nine months later isn't great.

It isn't true to say that I have not experienced your work. A large part of your work is customer service - and you fail miserably for that.

I have never been treated like that before by anyone and this was made worse by the fact that you did this in front of other customers and some guy who sat smirking/laughing on the chair beside you.

Your offer of a £20 treatment is therefore unacceptable. It would take much more than that. However I would not want you coming anywhere near me with scissors as I found your behaviour to be erratic and to be honest quite scary.

I am glad that you seem to have learned a lesson from this and hope that you never treat another customer like this again.

Regards,
Bill




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