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groupon Complaint - Upholstered Bed with NO legs - Upholstered Platform Bed
groupon Complaint

groupon Complaint

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Upholstered Bed with NO legs - Upholstered Platform Bed


We ordered a $500 uphstered bed from Groupon . A week later we received the headboard and frame but NO legs. So I immediately emailed Groupon. For one week they have me the run around that they were still working on contacting the vendor and they apologize for the delay blah blah blah. So after another week of no response or feedback, I called. The customer service rep was not only ignorant to the company processes on how to handle my situation she was also rude and told me there was really nothing they could do but refund my money. Okay, so after 3 weeks of having a bed that I can't use and groupon not getting back to me the only solution they offered was a refund. Fine. But what about the vendor that supplied the bed? Why couldn't they get ahold of them and simply send me 4 little legs for a bed? Seems sketchy. I'll never order another thing from groupon simply due to their terrible customer service reps and horrible choice in certain vendors.


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