Tanz N Hanz
Firstly, the treatment was not applied to my hair correctly, and therefore has not had any effect. Once the treatment has been applied, it should be left for a minimum time of twenty minutes before it is dried into the hair. However, once applied my hair was dried straight away.
Furthermore, in order for the treatment to have a lasting effect it needs to be %u201Cblow dried into the client%u2019s hair%u201D, as instructed on the bottle. However my hair was not blow dried, it was simply blasted with the hair dryer. Therefore, the product was not sealed into my hair properly.
Moreover, I was unhappy with the way in which my hair was cut. I clearly stated I wanted half an inch of my layers and 1cm off the length. However, Donna proceeded in doing her own thing and taking much more off than I originally insisted.
As a result of this appalling service which I received, I expressed my opinion on their website but they just deleted it. However, the manager - Lorraine Martin got in touch with me through phone to discuss the service which I received. Firstly she said "What I wrote on their website was rubbish". I also felt completely undermined because of the patronising tone she used with me and the way she referred to me as "a wee girl." Worst of all, I didn't even receive an apology which I think is completely unprofessional and nothing but rude.
I would not advice this salon to anyone.
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