groupon Complaint

groupon Complaint

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Groupon not accepted twice


My groupon was not accepted twice. I then contacted Groupon support, please read their response (it's a good laugh). Also, please read my review for the place beneath that. FIRST-TIME (AND ONLY) FORMER GROUPON CUSTOMER

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Ashley:

Thanks for your response. I will handle the matter myself, since clearly you were no help. I asked that Groupon address the fact that my Groupon was denied twice. What is the "GROUPON PROMISE" ? It's a joke! On your website, you ask that the user pester, harrass, and beg their friends and family to take advantage of the deal. I plan to do all that and more... I will share my experience with as many people that will listen. It will not be a good story.

Your answer to me (THE CUSTOMER)... " I was unable to get anyone at this business on the phone. " Ashley, are you kidding me? I understand this is a business, merchant generates business and I'm sure Groupon charges a fee. All of this can only be possible if the customer buys the Groupons. THIS CUSTOMER is not happy. I plan to share my story, write reviews, and contact the Better Business Bureau.

Sadly your apologies are not accepted.
Luis

Date: Mon, 23 Jan 2012 22:49:23 +0000
From: support@groupon.com
To: luis########@live.com
Subject: Re: -Phone Ticket- -Don't forget to check for DUPES by searching the email address!- Name... (ticket #7035362)

## Reply above this line ##
Hi Luis,

I was unable to get anyone at this business on the phone. They do however, say on their outgoing message that they accept appointments via text message at (972) 202-4008. You may want to try texting them and setting up a specific appointment.

If that doesn't work for you, I am happy to offer you a full refund. Please write back and let me know if that is what you would prefer. My apologies for the inconvenience.

Regards,

Ashley B

Groupon Customer Support

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GROUPON NOT ACCEPTED. I walked in Saturday evening, nobody in his store, but he said he was no longer accepting Groupons today. Their website says repairs done in 15mins, while you shop. The Groupon website does not say that the merchant can deny the Groupon. He made me feel like less of a customer. He says I can come in anytime on Sunday. I return Sunday only to have the owner Imran tell me that he is done for the day. This was 3.5hours before closing time. I explained that I was there yesterday, and he tells "I am not going to wait until 8pm to work on your phone". I have no idea what he means. I tell him that I have been here twice and that I don't plan to return. He shrugs his shoulders. Of course, my credit card has already been charged for the Groupon. So I leave to take up with Groupon. The customer before me (also a Groupon customer) picked up his phone a day late. I plan to contact the BBB as well.


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Comments


grouponblows says: (2 years ago)
 0
same thing happened to me. brette V. was the name of the groupon mng. She is a mng at groupon and in my opinion is a idiot who should be shot.




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