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groupon Complaint - Disappointing - J2A Salon
groupon Complaint

groupon Complaint

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Disappointing - J2A Salon


Had a disappointing visit to J2A salon Blackburn today.
Offer stated slippers and gown on arrival-did not happen.
Offer stated access to sauna and sunbeds-did not happen and was told they do not have a sauna.
Offer states lunch of sandwiches,fruit salad cake and wine- we had soup,coffee and cake.Not offered any wine.
Offered a crack team of finely trained therapists-whilst they were pleasant and tried their best I am afraid they were not of the high standard of previous salons I have been to and the premises were to too dark for me ,never mind them ,to see properly for pedicure and putting on nail varnish.
During the pedicure utensils were not properly cleaned or changed and the whole process made me feel stressed not relaxed.
I could go on but it only reminds me of how disappointing the whole experience was.
This was one of the worst Groupon deals I have been on and will be extra wary of any new offers.
At the end of the day we got what we paid for but nothing extra and I cannot believe the true cost of this treatment is supposed to be 190.00.


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Comments


Delphine says: (7 years ago)
 0
We wholeheartedly agree with you. My sister & I also went to J2A yesterday and were extremely disappointed by the whole experience.We were invited to sit down while we waited but as the seats were not clean. We were only offered soup instead of the advertised sandwiches, fruit salad, cake and wine but even the soup did not materialise and we were left with no food or drinks and had to go out and buy lunch elsewhere. The premises were cold and dirty and we only received half the treatment we paid for as one therapist refused to carry out a second aromatherapy massage after we objected to her constantly texting and receiving calls on her mobile phone during the first massage. She half heartedly tried to carry out the massage with one hand & even after advising her that her phone was distracting she then placed it on the couch next to my head and then received 2 incoming calls. Staff very rude and uninterested in delivering the treatments paid for.




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