groupon Complaint

groupon Complaint

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Date Night FAIL


I purchased the "Ultimate Date Night" which required 2 different redemption's, one for the emovie tickets and the other at restaurant.com. I went on the other day and attempted to register to get my movie tickets where I was told the deadline to enter had passed on 3/31/17. Like me back up by saying I lost 2 immediate family members in the last 5 weeks. I contacted emovies to inquire and attempt to resolve so I could enjoy the tickets but was told this was only an issue Groupon could resolve. I contacted Groupon and was simply told there was nothing they could do, lost funds...and that's that! I see the deal is revolving and that there is another "Ultimate Date night" and emovie tickets can be entered in through May. First, I do not feel 3 weeks is sufficient time to order when typical groupons expire at least several months later. Secondly,

I have been a loyal customer for many years now and have bought so many items. I am surprised that Groupon was not more willing to assist, attempt some resolution or just anything to make me feel better. Instead I am left with lost funds and pissed. It is unfortunate when a family watches a beloved member of the family die and than 2 weeks later experience an unexpected death, that Groupon is not more empathetic, as we are all human beings and some things, like family, take priority.


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