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groupon Complaint - Auto Technique - Automotive oil change
groupon Complaint

groupon Complaint

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Auto Technique - Automotive oil change


Absolutely the worse customer service and in store experience ever. The owner is extremely rude and does not show appreciation for customers. I made an appointment at 5:30 and I arrived a little early around 5:20, the shop was empty and the guy who works there made me wait for 20 mins standing at the counter because he was busy talking to his friend. This is the dialog for that day...

Me: "How long its going to take"
Owner: "It takes around 40 - 45 mins" (Note: The time is about 5:40.)
Me: "Is there a coffee shop around here ? I want to go get a drink then come back"
Owner:" Why you ask me for this ? I'm leaving at 6"
Me: "Didnt you say it takes around 45 mins ? I'll be back in 30 mins. Can you write down my number and give me a call when you almost finish ?" (Note: The guy was talking to me and on his phone at the same time)
Owner:"Why the fxck you ask me to take you number? You called me this afternoon and I have it already.God damn it... (Some Arabic going on here i have no clue how to translate)"
Service is done now...
Me:" How much do i owe you? I will pay you in the store as you told me I could just pay in the store instead of buying it from Groupon ."
Owner:"24,40.... wait just give me 25 ..."
Me:"Im sure it certainly doesnt round up in this way. Anyway don't think Im coming back again"
Owner:"Get out of here... You are not welcome in here anymore.... Fucking stupid Chinese people"

You might be saving 10 dollars on a oil change but as a customer you definitely don't deserve this. Please think twice if youre planning to go to this shop to avoid such as frustration... Saving 10 dollars might make you day become worse.


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