groupon Consumer Complaints All Reviews

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groupon Reviews

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  • Melisa Home Cleaning



    BEWARE!!! I called them 3 times, they said they would call me back. they never did. Then I emailed them and did get a response. I had to wait over a week for service...but OK. The cleaner never showed up, never called. I called, emailed and texted the company. 4 hours later I got a call back. The woman was rude and hung up the phone. BAD CHOICE. More...
    (Home Improvement)
    ArtUolde's Picture   ArtUolde    0 Comments   Comments
  • Groupon - Rotten Customer Service and Unhappy Customer



    I feel their company is shady, as I purchased a "Home Chef" voucher for one week of three meals for four people at the introductory rate of $75. Sounded great. I waited for them to mail it and by accident found out it was an on-line voucher. When I tried to register to use it, the merchant would not process my order without my personal credit card information and automatically enrolling me in their auto send program. This was NOT in the fine print or I would not have ordered it. I am a very thorough shopper and read all fine print and customer reviews prior to purchasing... More...
    (Miscellaneous)
    Stoney's Picture   Stoney    0 Comments   Comments
  • Customer Service



    I have sent multiple emails to groupon about not receiving product sale emails, I have received responses that are not even related to my issue with directions to resolve something entirely different. I really believe there CSR staff cannot read English very well and have very poor communication skills. They are rude, unprofessional, and incapable of solving the most basic issues. I personally will no longer shop with Groupon. More...
    (Miscellaneous)
    cooper88's Picture   cooper88    0 Comments   Comments
  • Groupon has terrible customer service



    I purchased a groupon for a massage about a month ago. I tried for two weeks to book the massage to no avail. I contacted their customer service whom informed me they could not refund my money but could convert the cost of the groupon into groupon bucks that must be used within 24 hours. I then purchased another groupon massage for a bit more money thinking they would surely call me back. I was very, very wrong. After trying for a week to get ahold of someone I contacted groupon's customer service again. They then reached out to the individual and informed me I would be contacted... More...
    (Beauty)
    vbradham1's Picture   vbradham1    0 Comments   Comments
  • Groupon



    I am very disappointed in the groupon service. I made two transition for monster truck show for aug 5 accidently I placed order twice one at full price and the other with a discount. I only need 2 tickets so I choose to keep the tickets at the cheaper rate. Groupon does not want to refund me for the second transation at all. This is just not fair the transations were done wiithin minutes. More...
    (Entertainment, Movies, Events)
    kennydee's Picture   kennydee    0 Comments   Comments
  • GROUPON MAGAZINES



    I BEEN SCAM!!! I order from groupon Magazines In January and its June now never received anything not even one. They gave the run around to contact the Magazines Company and I did and never got response through E-mail, I called and the Representative gave me an excuse that they no longer could help me I have contact the Publisher contact them and no one response Wow incredible I been SCAM. GROUPON SAID THEY CANT HELP ME. Never even got a refund back. Took my money Now I Cant say that I "NEVER" Been Scam....NEVER SAY NEVER More...
    (Featured Editor)
    Bace2017's Picture   Bace2017    0 Comments   Comments
  • Soul Tree Massage - not very good



    I do not recommend. After I bought a Groupon, could not reach by phone or email. Went in person. Woman who answered the door was very angry that I knocked too loud. She agreed to do the madsage the next day and I'm sorry to say I went. What I got was a mediocre massage from a woman who was clearly resentful and angry. I left feeling about the same as when I came in. I won't go back. More...
    (Spa Services)
    Noname2017's Picture   Noname2017    0 Comments   Comments
  • Groupon pet vet voucher



    Groupon sold voucher for pet allergy test. I sent in sample as requested Company did not deliver, apparently out of business. They said they would refund he extra test I bought directly from them, but groupon refuses to give ne back my $45. Unbelievable that they can sell something and provide nothing. This is fraud . It is their responsibility to provide the services paid for or return funds. How can they still be in business. They should be sued and shut down More...
    (Medical, Dental Services)
    Kab1's Picture   Kab1    0 Comments   Comments
  • DON'T BOOK TRAVEL THROUGH GROUPON



    I purchased a Groupon voucher for a family vacation during Spring break for our first visit to the Great Wolf Lodge.  Everyone was looking forward to the stay. Well, when two of my children grew ill, I called and spoke with Groupon and the Lodge to see if we could cancel. The representative told us yes over the phone. Days later we received an email from Groupon saying no and that we were not getting our money back because we were deemed a "no show".  I reminded them that per our recorded phone conversation, they were to process a cancellation.  After many emails... More...
    (Travel)
  • Groupon customer service



    I purchased a groupon for a massage at a business near me. The business did not respond to numerous phone calls and emails. I contacted Groupon via chat and was told that the merchant would contact me. I then sent the merchant another email with my phone number. She replied back that she needed my phone number so I sent the number again. After not hearing from her I called goupon and they refused to give me a refund because the offer had expired. They did credit my account but I do not want to deal with them again if this is their idea of customer service. More...
    (Miscellaneous)
    Nick1955's Picture   Nick1955    0 Comments   Comments
  • Afternoon tea at Yew Tree Lodge



    I booked this offer for 4 people. Wish I hadn't bothered. As the previous lady stated the sandwiches were stale, the fillings were virtually non existent just egg, tuna and a thin slice of ham. Only had two tiny sandwiches each. The cakes were ok but the scones were hard as rock. I would definitely not pay full price for this it was not worth the money at all. The staff were lovely though and that is the only good thing I have to say about it. Just being honest. Don't waste your money! More...
    (Restaurants, Fast Food, Coffee)
  • BEWARE



    I purchased a Groupon for one manicure and one pedicure. Soon I realized it was for another salon (same name as one in my town) but 450 miles away. Obviously I cannot use it, and Groupon refused to give a refund. I also heard from the salon that Groupon keeps half of what we pay, so the business offering the groupon gains very little. NEVER, NEVER will I purchase a Groupon again. No wonder they are about to go out of business. BUYER BEWARE - Groupon is a ripoff. More...
    (Spa Services)
    Anonyms's Picture   Anonyms    0 Comments   Comments
  • Date Night FAIL



    I purchased the "Ultimate Date Night" which required 2 different redemption's, one for the emovie tickets and the other at restaurant.com. I went on the other day and attempted to register to get my movie tickets where I was told the deadline to enter had passed on 3/31/17. Like me back up by saying I lost 2 immediate family members in the last 5 weeks. I contacted emovies to inquire and attempt to resolve so I could enjoy the tickets but was told this was only an issue Groupon could resolve. I contacted Groupon and was simply told there was nothing they could do, lost... More...
    (Entertainment, Movies, Events)
    alogsdon11's Picture   alogsdon11    0 Comments   Comments
  • Skyer Spa in Markham



    I posted a negative review for Skyer Spa in Markham and the review was posted on the Skyer site but someone changed my review and added a positive comment about this place! I am very upset about this, because I would never recommend this place to anyone! They did not allow me to use the Groupon which I bought for my daughter and they were extremely rude to me! The lady was screaming at me on the phone and said I was a criminal because I explained how upset I was that they would not accept my Groupon. I ended up paying for the Groupon plus my daughter paid $19 when she went and instead of... More...
    (Beauty)
  • Wrong description of Minnie Mouse 3D trolley bag for kids. SCAM!!!



    I looked to buy a trolley bag for my kid and liked the Minnie Mouse 3D trolley bag I saw on groupon mainly because of the specifications written about the product and though it was more expensive I chose to buy it instead of the cheaper Mickey Mouse version. However on delivery it was nothing like what was described and it seems I was sold the cheaper version ( Mickey Mouse)for a higher price which is very disappointing, moreover the cost of returning the bag is almost as much as the cost of the bag itself so it's not worth returning which I guess is the whole point of the scam. I am... More...
    (Advertising)
    Nwachukc's Picture   Nwachukc    0 Comments   Comments
  • BAD BUSINESS



    Groupon sales you something and if you want your money back they come up with the excuse that the window to return the item is over. It has nothing to do with the business I bought the product, but groupon is no too forthcoming in explaining how thing work. I thought I was buying a self ink stamp and instead I received an email with several steps to get the code to go to the vendor's web and place order. The code was not working so I tried to get help and all of the just kept putting the same email I receive, and refused to refund the money. BAD BUSINESS More...
    (Featured Editor)
    erangel1's Picture   erangel1    0 Comments   Comments
  • Michelangelo Carpet Cleaning



    This complaint is more about GROUPON than anything else. I bought a carpet cleaning service on Groupon from Michelangelo Carpet Cleaning for $99. I checked the ad in detail to make sure there were no service restrictions. After purchasing the deal, we called to schedule the service. We were told by Michelangelo that we are out of their limits of where they travel. There were no service location restrictions on the ad whatsoever. I thought this was annoying but no problem, I will call Groupon and get reimbursed. After all, in the fine print it says that customers are entitled to refunds if... More...
    (Advertising)
    szugsal's Picture   szugsal    0 Comments   Comments
  • Gondole restaurant sushi



    We went once and they try to stuff you with fried fish and when they finally come and bring the sushi it is just a view pieces. Never the less, it is fine pricewise but the service was a joke. They either forgot us or they try to wait as long as possible so you dont want another plate. We told our friends and they wanted to go aswell, they called but did not get a reservation because you need to call before noon. So next tome they called again 12.05, still not a reservation because they were 5 min late. The next time they called 11.30 and guess what? NO RESERVATION because you need to call... More...
    (Restaurants, Fast Food, Coffee)
  • DOCTOR DIET CENTER TAMPA FL



    EVICTED 2/24/2017!!! I should have looked up Yelp to begin with, however I was going under GROUPON PLUS it states Angie's List Preferred!WTF.I received my Groupon Voucher, call the number to schedule an appt.n i left a VM n no rtn call. I cb today,3/17/2017 n same vm I hung up n called back to hear hours n it sd no appt nec. N open on Saturdays 10-6.Then i start reading Yelp tonight! OMMFG! I live a few miles from there n I decided to go driving at 1AM to see if this is true, on St pattys night, and I am beyond LIVID! no such thing of them there at the Prominade in Carrollwood. THEY... More...
    (Beauty)
    Cpantella's Picture   Cpantella    0 Comments   Comments
  • Rachel LaFuente at Broadway Salon



    I bought the deal for a haircut, style and all over color. I 'm a mother and a full time worker who hardly ever does anything for myself so i was excited to finally get my hair done. I had some pictures on my phone of what i wanted. Nothing dramatic pretty simple. She asked what i wanted so I showed her the pictures which were some long layers. She also asked about the color and i told her i wanted the same color as my natural which is black,she then asks do you want all of it or just the roots. the deal said all over color that's what i needed so i told her all over please. So... More...
    (Beauty)
    savetheearth's Picture   savetheearth    0 Comments   Comments
  • Crossfit creek not a safe place to workout



    My sister Frwd me a Groupon deal so I bought it. About a week later we visited the facility which had weights al over the place & no where to walk. No lockers for my ourse. Then the workout include running behind the strip center no lights& no coach so you were alone in the dark. My sister & I complained & she got a refund & I didn't so I told Groupon to close my account which they did but I never redeemed that voucher so they stole from me. What a rip Off. I will b sure to let everyone know. More...
    (Spa Services)
    Michele66's Picture   Michele66    0 Comments   Comments
  • Groupon promoting Qualtry.com scammers



    Over the holidays I purchased a Groupon for products through American Laser Crafts AKA Qualtry.com for Christmas gifts. It was the worse experience. DO NOT ever purchase from Qualtry, they are scammers. Groupon does not care! I complained to them to tell them they are promoting a company that scams consumers, they did nothing about it and continue to promote the company. I had to file BBB complaints against both Groupon and Qualtry/ American Laser crafts, then they finally gave me a refund. Consumer Reviews on Qualtry are fake, they give no option to give a review, there's no phone #... More...
    (Holiday shopping reviews)
    Groupon2017's Picture   Groupon2017    0 Comments   Comments
  • Not getting the deal you think



    I purchased a Groupon for Airport Parking at a SmartPark location near LaGuardia airport. I had initially used them with a Groupon, and they were efficient, and we did not have to deal with the traffic right around the airport ourselves, their van did. I went to purchase another Groupon, which was $119 for 7 days, or $17 per day. Groupon claims it is a $153.00 value, or about $22 per day. I noticed that I booked during a partial blackout period, so contacted the facility. I was told that their non-Groupon rate is $17.95. From now on I will just deal directly through the location, so they... More...
    (Travel)
    rsilverberg's Picture   rsilverberg    1 Comments   Comments
  • groupon order was so wrong



    I ordered a 5pack of jogger pants from groupon. On the page it gives you an option to choose what color you want. So I chose the colors I wanted. However, when I received the items, they were all different colors from what I ordered. I complained and they said they could notake offer a replacement at the time. I thought maybe because it was the holiday they couldn't replace it. I just ordered some more pants. I ordered 17 pairs of joggers and 5 pairs of shorts. I did this because I thought maybe they would mess up again. Well I received two packages yesterday, one with 5 pairs and one... More...
    (Miscellaneous)
    Avera6's Picture   Avera6    0 Comments   Comments
  • Paid for lightning cables that were never delivered



    Ordered Lighning cables for an I Pad on Dec 27, 2016 from Groupon they took my money and sent an e-mail saying shipped with a tracking # by DHL GM275322595000037336. Groupon order # 643988113. Never received the cables, had been in contact with Groupon CS but today they blew me off saying item was delivered. So DHL lost my cables but I feel Groupon should replace them and go after DHL through their insurance. A very angry ripped off customer order # Chat Ticket ID : 881092408046326009 Maria deVos More...
    (Delivery Services)
    ddevos's Picture   ddevos    0 Comments   Comments
  • rockys pizzeria in lindenhurst il



    Purchased a coupon on a Friday went to use that Friday night - business is closed down! Saturday I email Groupon and receive an automated response. Monday someone gets back to me saying "no refunds in fine print." I respond. Third email from Groupon "sorry for inconvenience but no refunds after three days and only issue refunds if the business is unable to provide service, thanks for your understanding." I respond once again. Fourth email from Groupon " sorry no refund thank for your understanding," so now I'm sharing my story.... More...
    (Restaurants, Fast Food, Coffee)
    Lindagrundy's Picture   Lindagrundy    0 Comments   Comments
  • Groupon - Huge Disappointment



    We ordered an Amazon Echo for a Christmas Raffle from Groupon. We received the item, and it was raffled off at our holiday party. Our employee won the Echo and gave it to a family member for a Christmas Gift. When they opened the gift they found it to be 2 soup cans wrapped in the box, not the Amazon Echo. I contacted Groupon they said they couldn't help because it was pass the 14 days. They referred me to Amazon, stating the warranty would cover this, it was not covered, and I wouldn't think it would be. I contacted Groupon several times asking to extend refund policy due to... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tldugas's Picture   tldugas    0 Comments   Comments
  • Yue- Sun



    I have purchased a food for 4 included drinks price of $30 it was 50% discount. However, I had to pay extra $62.92 in the restaurant the manager did not know about the deal in groupon. First, I satarted with reservation and they did not accept it in holidays. So I did my reservation in other day..But in the end I payed $30 in groupon and $62.92 in the place ( one the person did not have a drink) When I mentioned I payed $30 groupon she did not care and in the checked she increased the prices to almost doble Please I need back unless $30.. More...
    (Restaurants, Fast Food, Coffee)
    lindaaceves's Picture   lindaaceves    0 Comments   Comments
  • Ten Six Two



    I have purchased a hot stone massage, however I was mislead as the lady did not use hot stones and it was a regular massage. I have had lots of massages before, but wanted to try hot stones and was really looking forward to this new experience. I will not recommend this service to my friends. More...
    (Beauty)
    LenkaB's Picture   LenkaB    0 Comments   Comments
  • Horrible Customer Support



    I spent hours searching the internet for a good deal for a weekend get-a-way to Niagara Falls. I placed an order through Groupon. The site indicated that the order had been placed and I would be emailed confirmation. The confirmation never arrived so I searched AND SEARCHED the website to find out how I could get some answers about my purchase. I kept getting caught in a customer service loop where it indicated that I needed to login but it would not accept my login and password and would not let me change my password (said I didn't have an account). I finally searched the... More...
    (Travel)
    SoccerMom1011's Picture   SoccerMom1011    0 Comments   Comments
  • Unprofessional and thieves



    I booked a hotel for a night and called them to tell them I wouldn't be able to make it due to a family emergency. It was an unexpected event and they told me to go through groupon to get my refund or changing of reservation. Groupon decided to keep my money and run me in circles for over a month. They till this day have refused to refund me the money I spent for a service I did not get to use. They didn't find anyway to compensate me, not even changing the date. I have been a loyal customer of theirs and honestly I'll never use their site again in my life because they are... More...
    (Hotels)
  • Groupon/ qualtry



    DO NOT BUY FROM GROUPON!!!! I bought something from Qualtry which please stay away from. I ordered 6 cutting boards forChristmas which was guaranteed delievery by Christmas and I'm still yet to receive anything. I tried to get ahold of qualtry and they just say they are sorry. I asked for a shipping refund through qualtry and reported the problem through Groupon which either of them care at all to fix the problem. I will be staying away from both of these places. More...
    (Delivery Services)
    Jeballard1's Picture   Jeballard1    1 Comments   Comments
  • Fly boarding



    Originally booked for Frodsham but was told to travel over 20 miles to need Brighton, we paid extra for photos at a cost of £10, didn't receive these after a full day of messaging back and to, we eventually received a disc but this was some 4 or so weeks later, great experience but very angry man who shouted a lot and not just to be heard over, the woman who took the pictures was smoking in very close proximity to me without a second thought, say the experience is 30 minutes but 10 - 15 minutes of this is the fly boarding experience, the rest is taken up by waiting and filling... More...
    (Shopping, Chain Stores)
  • Dunkin Donuts gift card



    I've had so many problems with Groupon and should have known better than to take another chance but I did. They had a deal offering a $10 Dunkin Donuts gift card for $5. Since I was going to buy one for my Mother for Christmas, I figured, what could go wrong. What a joke and kick in the pants that was. I few days later I go back into my account and I'm being told to print my $10 credit for Dunkin Donuts!! I wrote them an email from their site which they assure you'll hear back within 2 days and 4 days later I've heard nothing! They just don't give a crap. I... More...
    (Restaurants, Fast Food, Coffee)
    patricia5431's Picture   patricia5431    0 Comments   Comments
  • Groupon



    I ordered 4 license plate frames on Nov. 15, 2016. Groupon charged my credit card on Nov. 15. Three of the license plate frames were shipped on Nov. 30. I have still not received the fourth one. Their only response to my inquiry about my order was that they were working on it and would let me know. I contacted FedEx with the tracking number but they said they had never been contacted to pick up that particular package. Now when I try to track the second package it says it's being shipped via UPS, not FedEx, but it says that every day when I try to track it; the ship date just moves... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    dmcurry's Picture   dmcurry    0 Comments   Comments
  • Stolen money off my card



    I have been a customerof grouon for years and never new THEY were charging my account with me card on file. I looked into booking a hotel BUT never completed it but was charged. And because I JUST found it out after mos of the charged they are refusing to credit it back to me. I found it totally accidental by placing an order and trying to edit my order that they had been charging my card I asked that they remove my card on file. They owe me 180.00 for a hotel I did not book as well as 130.00 for items I tried to cancel. More...
    (Miscellaneous)
    Stealing's Picture   Stealing    0 Comments   Comments
  • Jewelry



    Ib November 30, 2016, I placed an order for a diamond ring on Groupon. I paid for it with $800.00 in Groupon Gift Cards. I also had another $129.00 in Groupon credit. I owed over $1000.00 as a balance. My order was rejected, and my $929.00 disappeared. I called and was told my account was deactivated. After spending HOURS on the phone over a variety of phone calls and emails, I was told that my "Groupon Bucks" were restored and my account was reactivated. With my next order (I was told to reorder the ring), my order was rejected, and my account was once again deactivated... More...
    (Holiday shopping reviews)
    suereiss's Picture   suereiss    0 Comments   Comments
  • How can you confuse Black with Pink??



    I ordered my granddaughters DX758 Android 4.4 Kid's Tablet Bundle: 7" Quad-Core 8GB Dual a pink and a purple one. What I got was a purple and black one, unaccepable, the pink one goes to 4 year old who will not understand why she did not get her favorite color. If I had mad this mistake I could understand them doing what they did however this was their mistake not mine. First they told me that they do not allow returns and the only thing they would do is give me my money back Groupon box account. If they make mistakes like this often they will lose a lot of business.I did have a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    gamgams's Picture   gamgams    0 Comments   Comments
  • Groupon is the worst website i have ever ordered from



    I bought a vacation package through groupon. Since by order was over $1,000 they freezed my account. Between my roommate and I, we called groupon's customer support 10 times. Each time they told us a different reason why our account would not unfreeze. The customer support was absolutely no help. They had no idea what they were talking about, and they could not help us solve the problem. It turns out one of us ended up getting the vacation package and the other one of us didn't. We couldn't cancel the trip. It was a COMPLETE waste of money, simply because groupon didn't... More...
    (Hotels)
    roseartman's Picture   roseartman    0 Comments   Comments
  • Unreasonable Hassle Out of a Simple Request



    I own a music lesson business. We provide lessons in a studio, in students' homes, and online. I started two deals with Groupon hoping to get more clients. Most of them did not come from Groupon, but ten of them did, and I had no room to accept more, after the promotion had been running for over a year. Groupon merchant accounts give you zero control over your own account. You can't edit a deal after you post it, and you can't change your email address or other contact info. If any of that needs to be done, you have to contact Groupon. The Groupon website gives an email... More...
    (Education, Schools)
    TrebleStrings's Picture   TrebleStrings    0 Comments   Comments
  • Groupon Getaways



    Purchased a Groupon on my account using my wifes card. We were able to cancel on my account but somehow her account got charged. We had many forms of communication with Groupon to resolve the issue but they have not issued a refund. Groupon is not out of money the hotel is not out of money my wife and I are out of money and we did not receive any type of service. Groupon will not take responsibility for an issue they new about way ahead of time. More...
    (Hotels)
    stevest12's Picture   stevest12    0 Comments   Comments
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