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groupon Reviews

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  • Bad Customer Service



    I purchased a groupon to the Body Exhibition recently. My initial purchase failed due to a bad internet connection. I immediately repurchased the ticket, without knowing that the failed purchase would also go through later on. The next day, my credit card was charged with 1 purchase. The day after that another charge showed up. I emailed groupon right away but it was not resolved. Finally on my day off, I spent all day calling in and was on hold for at least 25 minutes each time. The third try, I finally reached a person and explained the whole story just so she could put me on hold again.... More...
    (Education, Schools)
    caseytr's Picture   caseytr    0 Comments   Comments
  • Charged Me for Groupons I didn't Buy



    JUST DON'T EVEN SIGN UP FOR THIS SHIT. They ask for your credit card information to store it and then go ahead and charge you for a bunch of groupons you never even purchased. But oh, it gets better. They send you the e-mail receipts WEEKS after they charged you for it. So when you talk to customer support about how you didn't even purchase them they simply tell you, sorry their return policy is three days after purchase. Never mind you can't even try to reason with someone in person or over phone they simply send you the same e-mails over, and over. And well end of story I... More...
    (Credit Cards, Finance, Banks)
    libbyherself's Picture   libbyherself    0 Comments   Comments
  • Horrible Customer Service



    If you are a Canadian booking a Canadian hotel DO NOT believe the price you are quoted upon purchase!!! What they dont tell you in the purchase summary is its actually in American dollars so you can expect a different much larger price on your credit card statement!!! And donf bother calling in for help either they have THE most ignorant, condescending, inconsiderate telephone agents I have EVER spoken with in my life!!! Overal HORRIBLE HORRIBLE HORRIBLE experience!!!!!!!!!! More...
    (Hotels)
    TaraH's Picture   TaraH    0 Comments   Comments
  • Nespresso compatible capsules NOT



    I ordered Nespresso compatible coffee capsules (Global Coffee Traders) and I am extremely disappointed! The capsules have caused problems with my Nespresso machine. The machine has trouble gripping the capsules. Furthermore, the machine makes unusual noises while brewing the coffee. After several triesI realized I was damaging my machine. I emailed and called Groupon over 5 times with NO avail. I am still waiting for a refund. I also contacted Global Coffee Traders in Montreal and they were of little help as well. DO NOT buy these capsules and DO NOT do business with Groupon!, More...
    (Restaurants, Fast Food, Coffee)
    Bonnie1967's Picture   Bonnie1967    0 Comments   Comments
  • Appalling and dishonest



    I ordered special 10-point pressure socks, $25 a pair, and they were supposed to arrive in 2-3 weeks. Nothing. So finally they write me to say they're late but they don't know WHEN they will arrive, do I want a refund or keep waiting? They giveNO INFO about how long the wait will be. When I ask for a refund they make ME WAIT. So they took my money instantly when I ordered and won't return it now THEY ARE THIEVES. DO NOT BUY FROM THEM. BOTH LIARS AND THIEVES. More...
    (Miscellaneous)
  • Future Earth Photography bump to baby shoot



    Was bought on Groupon as a gift to us for a bump shoot and two baby shoots it entitled you to a fee 7 x5 photo at each session. A booking fee of £30 was taken i went into labour and had to cancel the bump session the next session i was still in hospital as my baby had to stay at short notice with jaundice we remembered to cancel the shoot but as it was the same day we lost our deposit and told that now we could only have the 2 sessions. We had the shoot and were told pictures to buy were extremely expensive and made to feel cheap for only wanting the free photos. Even though as asked... More...
    (Miscellaneous)
    Gembobshep's Picture   Gembobshep    0 Comments   Comments
  • DON"T BUY GROUPON - MassageWorks-Albany OR



    The only massage therapist is a male. That information was not disclosed when my frirends bought a gift certificate for a massage for me. There are females that do massage at the spa (Level 3 in Albany, Oregon) but they don't do GROUPON. He told me to give the certificate to someone who didn't mind getting a massage from a male. In other words, he doesn't give a damn, he's got his money. Don't use GROUPO for Massage Works at Level 3 Salon and Spa in Albany, Oregon More...
    (Spa Services)
    sally2004's Picture   sally2004    0 Comments   Comments
  • The owner of Park51 Cafe changed and not accepting the coupon



    The owner of Park 51 Café changed and the new owner decided not to accept the Groupon coupon. I bought two of them. He accepted the one months before but last Friday we went to the place again, he said he is not accepting. The coupon can be returned to Groupon. However I have been trying to resolve this with Groupon customer service. So far nothing resolved; they are so unprofessional; they do not know how to write business emails. In the last email I received from Groupon is asking my permission to give my phone number to the merchant, so the merchant can call me to resolve this.... More...
    (Restaurants, Fast Food, Coffee)
    ahucuk's Picture   ahucuk    0 Comments   Comments
  • Samsung Galaxy tab S 10.5



    Tablet arrived without two pin plug which was meant to be included, without protective screen foil and with private picture from a previous owner in Picture gallery which means that the device was not formatted prior to sending it to me. According to the voucher it was meant to be new product, not refurbished so this is a serious misconduct towards customer confidentiality, people could have pictures of anything in there and now Groupon wants me to sent the item back and I worry that the same thing might happen to me. I will try to delete everything but since I logged on using my google... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    LenuSKa's Picture   LenuSKa    0 Comments   Comments
  • Groupon, Dublin trip, lied to!!!!



    We are currently on our trip, we bought 2 tickets for £89 to Dublin, hotel and flights, we specifically chose it because of that price. We looked into it and the hotel was in perfect position, we're both 21yr old females. We rang up to confirm, and got told by 'Nigel' they had sold out of that deal (why are you selling it on your website if it's sold out?). And we were to pay £60 extra for a different hotel and the dates we were after. After discussion, we decided a refund would be better as we couldn't afford that and to eat/do things whilst here. He... More...
    (Travel)
    JessHall's Picture   JessHall    0 Comments   Comments
  • Groupon is HORRIBLE



    Groupon is horrible in general - forget getting really good service usually from vendors and deals have gimmicks! I paid $27 for 2 chiropractor massage as Christmas gifts and it was not a spa setting! so I cancelled, had to apply extra money to get a deal I wanted to use the $52 towards, so $59 now. When i called before hand to make sure the vendor is legit, etc. Most all the places /people they list did not answer their phones. So I finally find one sounds decent and then the rip off wants to add $20 more after the fact because I had hair longer than shoulder length .... Then round and... More...
    (Spa Services)
    bebest's Picture   bebest    0 Comments   Comments
  • Mila Laser Clinic



    This Clinic is very unprofessional. I encourage everyone to take caution before considering purchasing any of their deals. If you go to their actual website, they have BETTER "deals" than what they offer through groupon. When they answer the phone, they answer as if it is their personal cellphone...not like a professional business. I have worked with laser clinics before and this behaviour is VERY common in unprofessional spa's that are just trying to make as much money as they can. They do not spend the appropriate amount of time on your treatment and rush it so you... More...
    (Beauty)
  • Groupon will not honor paid service



    I purchased a pest control service through Groupon not realizing in the fine print that they did not service my area, even though they were advertising in it! When I contacted the pest control service, they informed me of this and told me Groupon had to refund my money but Groupon refused to do so because they only refund within 3 days (even though the owner took a week to get back to me). More...
    (Advertising)
    profsteve's Picture   profsteve    0 Comments   Comments
  • Rude travel agent



    I called to book a trip for my family 1/21/15 at 4:01 pm and the agent answered the phone by saying "what's up" I'm assuming that calls are not really recorded to ensure proper customer service. I called 2 times after that and my calls were hung up on. I will never do business with this company based on that experience. More...
    (Travel)
    Gcorrado's Picture   Gcorrado    0 Comments   Comments
  • Groupon's Customer Service is a JOKE



    I've been working to solve a simple (< $25) issue for three weeks and the email I got today is yet again from a different rep and yet again asking me once again for the same information I already provided them. I'm not sure if their CS was designed to simply frustrate the hell out of people until they simply give up, but it seems that that's all they've done for me. I will NEVER be utilizing Groupon again, I have submitted a complaint with the BBB, and I plan on notifying everyone in everyway that Groupon doesn't care about helping it's customers, as well as... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    mayrycraver's Picture   mayrycraver    0 Comments   Comments
  • Where is my order?



    I ordered an item from groupn 2 weeks ago. The item was promised to be delivered within 7 days. 14 days later after contacting Groupon they said I will just have to wait and see if my order arrives. I cannot receive a refund as it has not been long enough. However, I no longer need this item, I've already had to buy a replacement. There Groupon customer service line is under par to say the least. More...
    (Shopping, Chain Stores)
    Rebecca3353's Picture   Rebecca3353    0 Comments   Comments
  • Bayview Village Spa



    I do not understand why this business is on groupon and should be removed immediately. I purchased a groupon for Bayview village spa for a package of services for $59. When I called to make an appointment the lady said we are too busy to set up an appointment someone will call you back. I asked if they would call me back in 30 minutes and she said I don't know. Then I said can I leave you the date I am looking for (Feb 6 or 13) and she told me we are not booking groupons in the month of February because we are reserving that for people who pay. Also they are telling people that they... More...
    (Beauty)
    rosyrox's Picture   rosyrox    0 Comments   Comments
  • Gift Groupon



    HELP!! I purchased a Denver Groupon. The merchant is the Salvation Army Thrift Store, and the deal is I pay $14 and get $30 credit. The Groupon says you can purchase 1 Groupon, and purchase 1 additional Groupon as a gift. I purchased one for myself, but when I tried to purchase another as a gift, it dismissed my order as "exceeding quantity." I really want to purchase the gift, but the Groupon expires in a few hours and your office is already closed for the day. Your HELP in this matter is greatly appreciated. More...
    (Shopping, Chain Stores)
    Kathy4130's Picture   Kathy4130    0 Comments   Comments
  • Costumer service



    I made a reservation with groupon to stay in a New York hotel and it was one of the worse experience I've ever had. As soon as I walked into my hotel room it was disgusting and it smelled like cigarettes. I then went down to lobby to cancel my reservation and they said I had to contact groupon and I did. I spoked to multiple people and not one of them helped me out. I didn't get a refund for my money nor did I get good consumer service. Every person I spoke to including the manager were rude. It was a joke. I literally threw away $100 without staying anywhere and had to drive 2... More...
    (Hotels)
    Maleriex33's Picture   Maleriex33    0 Comments   Comments
  • scam



    Groupon is a scam. The customer service representatives give you unclear answers so that way you won't really understand what's going on until you call them. I purchased many deals and used quite a few. unfortunately I have to leave the country and I have 3 groupons that are worth only $27 all together so I messaged groupon asking to cancel the orders cause of a last minute emergency. everytime I messaged them a different person replied telling me different things. one person said they will make an exception and give me the refund and another said its not in the rules for the... More...
    (Restaurants, Fast Food, Coffee)
    steph8373's Picture   steph8373    0 Comments   Comments
  • No guaranty of delivery of item you purchased online



    This must be one of the worst online site to buy any product online. I purchased ticket from here and paid up front. They claim that ticket will be delivered within 7 days. However more than 15 days has passed, I have not received it. No one from groupon takes any responsibility. Neither they are providing me any date by when I will get my item nor they and refunding. There refund policy is that only after we return their product , then only they will refund. But I can return it only if I get it right. If any one of you buying anything from this site better buy it at your own risk.... More...
    (Entertainment, Movies, Events)
    Pankaj0314's Picture   Pankaj0314    0 Comments   Comments
  • Never Delivered - no refunds



    I ordered a canvas print for $50 in February. I tried loading my picture on their site but it was impossible. I tried to reach out to Gallery Art for help but it wasn't until I complained to Groupon that I finally heard from them. We were finally able to load the art in July and that point they got me for another $12 for delivery. Here we are in December and I am still waiting for my canvas print. They do not return calls and Groupon will not refund me my money. More...
    (Miscellaneous)
    Arlicoco's Picture   Arlicoco    0 Comments   Comments
  • Ottoman kingsize bed with mattress - mattress never received



    Bought a kingsize ottoman bed with mattress. Received the frame in the 7 working days they said on the website. When I first enquired about the mattress they said that I will receive it in a couple of days. Of course, didn't arrived. I sent another email and I got an answer that I have to wait another 10 working days. I wasn't to happy with this answer and I queried why? Of course, my email was ignored. Two days later i sent another email, this email was again ignored. I had to call the customer services. Their solution was that they will collect the frame and refund me in 14... More...
    (Furniture)
    gg2002abii's Picture   gg2002abii    0 Comments   Comments
  • Fraud and chetaing



    Groupon in India is making fool of its customers. I had a very bad experience I have bought hotel vouchers and have even made bookings. Even after the booking was accepted by Groupon I have been refused the accommodation. They are cheating the customers. Pls stay away from Groupon at least in India I don't understand how you they so conveniently say that the booking cannot be confirmed when I have taken care of the entire process for making the reservations. Hotel stay is as per a planned purpose and hence it is not feasible to change the dates. I'm summarising the entire... More...
    (Travel)
    dialnitin2014's Picture   dialnitin2014    0 Comments   Comments
  • Very bad service



    i had purchased a bugs playpark groupon on the 26/11/2014, i checked to see whether they have recived the payment and they have, but i did not receive my voucher, when i called in the consultant told me that the system picked up that i paid too much for the Groupon, however that is hard to believe because i had a R1 credit on my groupon account and i deposited R75 as that was the price of the voucher. i am extremely dissapointed as i have pronised my kids a trip to bugs playpark the saturday 29/12/2014. More...
    (Entertainment, Movies, Events)
  • Legends Academy Spa Package



    Our estheticians did not introduce themselves to us. Did not take our coats or purses so we carried them with us from station to station and set them on the floor. Were not offered anything to drink. Towels and sheets in the facial room had makeup stains on them. Toner sprayed on our face burned our skin and were not warned about it. Nail polish selection was poor (multitude of reds/browns, one shade of blue and one shade of green). Told our nails were too short to do a french manicure. Nail polish job was poor (polish did not go all the way to our cuticle and the second coat consisted of a... More...
    (Spa Services)
    edurvin's Picture   edurvin    0 Comments   Comments
  • Samsara Awful



    We had many issues while staying at Samsara. Had to move rooms 3 times in first 24hrs due to water gushing out of ceiling. All issues were resolved pleasantly. Staff was sweet and wonderful...until 1 day, owner showed up. He was yelling and berating staff AT the front desk! He then turns to my husband, who was just going to politely ask if while we were gone all day, if the pipe (in our 3rd room) had been repaired so we would be able to shower. Instead, got yelled at & condescended! I tried to explain to Owner, who quickly cut me off saying, "As long as she's talking, I... More...
    (Hotels)
    Joesgirl's Picture   Joesgirl    0 Comments   Comments
  • Should be closed down



    Groupon are the worst company that I have ever had the misfortune of having to deal with. I purchased a voucher for dental braces over one month ago now. I was told by the dentist that my teeth were not suitable. I am still waiting for Groupon to refund my £795. I spent over one hour trying to sort this out with them on the phone yesterday; they wouldn't even put my call through to a manager and basically advised that there is nothing that they can do despite me advising that I was not hanging up the phone until my money was back in my account. When I purchased the coupon, it... More...
    (Beauty)
    Angellady's Picture   Angellady    0 Comments   Comments
  • Did not get the refund even after 18 days



    Hi, I purchased notebook fan which was a faulty product. I called them on mentioned customer care number which was always busy. then i wrote them a mail on 11 sep the day i received the product. After raising my concern on so may web sites on 15 Sep i got the revert. On 16 sep i shipped the damaged product and mail the detail. Now today is 4 oct and i didn't hear any thing from them except auto generated mails which i received after writing my concern to them. It's my request pls don't go with groupon as their promises are false. Groupon Promise: > > - We offer a 7-day... More...
    (Miscellaneous)
    ruchibrs's Picture   ruchibrs    0 Comments   Comments
  • Spotless Floor Cleaning



    It is unbelievable this company can stay in business. If all of your rooms are 12 X 12, this might be for you. But if the room is any bigger, be prepared for a charge for 2 rooms. Never been double charged for a room from Stanley Steamer or any other. They refuse to move even a dining room chair...too much work. Oh, outside the zip code, but still close, another $25 charge. And don't forget the ASKED for tip..even specifies how much. Unbelievable.....STAY AWAY. More...
    (Miscellaneous)
    jwgsgg's Picture   jwgsgg    0 Comments   Comments
  • GrouponSA



    I have placed an order and paid in full with GroupSA for a TV stand last month the 21st August 2014 and was promised that I will receive the product in two weeks.I have been waiting for more than a month now and I have logged complains with groupon customer centre on th 8 Sept 2014 and wasgiven another false promise again that I will receive the product in 10 days but till date i have not received the product. Besides the fact that it is a challenge to communicate with call center, it is also a struggle to speak to a senior manager or to get a valid reason for the delay.I have been... More...
    (Delivery Services)
    nadierocks's Picture   nadierocks    0 Comments   Comments
  • Ripped off by Bait and Switch



    I thought I purchased a 2-day stay at a resort from the Groupon website, as advertised on-line, for $79 per night. It took Groupon many hours to get me a receipt and when I looked at it I found that it was not correct%u2026.not only was it for only one night, but it was the wrong date, and they charged me for twice the advertised price. When I contacted Groupon as well as the resort, they both told me I would have to take it up with the other%u2026 meanwhile it was past the time for cancellation due to their slow service. The website I purchased from was incorrect, misleading and had terms... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    sightreeds's Picture   sightreeds    0 Comments   Comments
  • Upholstered Bed with NO legs



    We ordered a $500 uphstered bed from Groupon. A week later we received the headboard and frame but NO legs. So I immediately emailed Groupon. For one week they have me the run around that they were still working on contacting the vendor and they apologize for the delay blah blah blah. So after another week of no response or feedback, I called. The customer service rep was not only ignorant to the company processes on how to handle my situation she was also rude and told me there was really nothing they could do but refund my money. Okay, so after 3 weeks of having a bed that I can't... More...
    (Furniture)
    Dhorvath11's Picture   Dhorvath11    0 Comments   Comments
  • Caveat Emptor (Buyer Beware) when buying event tickets



    I bought tickets at $29 that were valued at $83.50. The dealer selling those tickets was also selling the same section tickets at $9 on their web site. That means the gut sitting in front of me was 1/3 of what I paid. How can you value a ticket at $83.50 that had $60 printed on the ticket and you are selling online at $9. I wanted a refund of the $20 difference but Groupon said NO and said look at the fine print. I guess if it is the fine print it is OK to rip off the buyer. Really, who reads all of the fine print to see if the seller is fair and reputable. Groupon is not. Groupon... More...
    (Entertainment, Movies, Events)
    joemystic's Picture   joemystic    0 Comments   Comments
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